Macs use a different type of microphone input technology compared to other operating systems. If your computer is running a Mac OS, check to make sure your headsets are compatible with Apple products. The location of this setting varies depending on your Windows version:

Access the sound settings from the Control Panel.

Click on the checkmark in the box next to 'Allow applications to take exclusive control of this device' to remove the checkmark from the box. “Headset mic”, “Internal mic”, etc.) and click Properties.

Click on the Recording tab, select your microphone (i.e.

Next, click on Hardware and Sound and then click on Sound.

Open your “File Explorer” and click on Control Panel.

If the previous steps have solved the issue, you must adjust your computer settings to prevent this from happening again:.

Under “Allow apps to access your microphone”, switch the toggle to the right to allow applications to use the microphone.

Click Change to enable microphone access for the device in use.

Go to Start → Settings → Privacy → Microphone.

Check if the applications can access your microphone:.

Plug your headset back into your computer.

If you are using a Windows OS, confirm that you are not giving exclusive microphone access to another application like Skype: Google Chrome will now access the microphone you selected by default:

Under the 'Microphone' section, choose the microphone device you would like to use from the dropdown menu.

Type in “Microphone” on the “Search settings” box at the top of the screen and click Site Settings:.

Make sure that Google Chrome is accessing the right microphone (i.e.

In case the above did not fix your issue:

Make sure your headset is plugged in and that you are able to hear other sounds on your computer.Īdvanced Microphone Permissions Troubleshooting.

Click on the padlock icon next to the URL and then make sure you click the toggle in the microphone settings to the ON position, to enable Talkdesk to access your microphone.

Please do the following in Google Chrome to ensure that the permissions are properly enabled:

You must allow your browser to access your microphone and speakers before being able to accept or make a call in Talkdesk.

Advanced Microphone Permissions Troubleshooting.

There are several configuration steps that we recommend following on your browser or machine to prevent this error message from appearing: If you are getting the error 'Unable to access microphone, please check system settings.' while using Callbar or Workspace, this is because certain permissions were not given on the browser, or your headset is not properly plugged in or recognized on your machine.

Mac internal microphone not detected